Why Facebook Is Like Chain Letter And You Still Love It

I don’t really like chain letters, not only it clogs up my inbox but most of time, they are quite boring and useless. It requires my action for insignificant things, forward it onto 10 people (sometimes 20!!) and good things will happen, or a chance to win this and that. The only times I will read AND TAKE ACTION is when it’s from the friends I know they care about me and I know them enough to trust them. Do you react the same way?

As an Information Professional by training, when I conduct in-depth business research, I tend to look at the information others don’t notice, or can’t find. It is my job to tell business decision makers “Don’t Just Google It”, with all the SEO and PageRank today, quite often the search results you get on the first page is being manipulated. I am a strong advocate about share the worth sharing, verify accurate information from credible sources; whatever I share in the social space I make sure the link is alive AND it’s not rumor, unless said so.

My friend, Robert Lavigne (@rlavigne42) has this brilliant insight about Facebook vs. Google:

We are shifting from a search model to a discovery model. The very nature of this terrifies Google who have made their fortune on search. Facebook on the other hand is based entirely on the discovery model. The discovery model taps into the 3 degrees of connectivity (friend, friend of friend, … ). As such, it allows us to become aware of things that we didn’t know about in the first place. Yes you can search on it, once you hear about it for more details, but how does new knowledge get discovered in the first place? Via a social network based on the concept of weak ties and disconnected interests. In a world where content is become so readily available, the real value is in the semantics of the content. As such, content is free and context is where the value is. The discovery model allows us to use our social network to put not only context on the content being acquired, but also exposes our insight to that of others. Simply put search cannot compete with the discovery model as you need to know what you don’t know first before learning something new.

This is assuming you will take the initiative and look for that event and validate it. What if people don’t even Google anymore? What if people only Facebook it because it’s from their friends, their circle of trust, they’ll just spread the word automatically?

The famous Facebook cartoon character campaign. It started at the end of November, a week later the children’s charity, the NSPCC, claimed it had no involvement in it. You can read more here and here.

In my business, we Researchers have to be sleuthed. We piece puzzles together to solve mysteries and find meanings in unanswered questions, with analysis skills. 90,000 fans in just a week, enough buzz and hype for who ever created the fan page, smart marketing I must say, but somehow I felt the real value is missing. Is this how Brand or Marketer monitor, measure the campaign and the ROI? I am not sure. I’m not a marketer.

I didn’t change my profile picture, some people say I’m too rigid, just have fun. Do you react the same way?

Please, Information Is Not Free At All

Seth Godin’s post about “The Future of the Library” has sparked interesting conversations by two groups; general public and librarians.  I know the centre of discussion is about public library in the states, and I am not a librarian, nor do I want to challenge Seth; cause really why would I stand up against the guru who when he speaks half of the world listen?  However, as an Information Professional, I have strong reaction when Seth claimed “The information is free now”.  Such a bold statement coming from expert as Seth, in my mind, not only it has overlooked several areas but could also have some significant impacts in our society, net society to be exact.

  • Where — Seth said it on the net, to the audience who we can safely assume has fairly high level of computer literacy
  • Who — Because of their high computer literacy level, they are most likely the knowledge workers spread out among the corporations
  • How — With the impression that information is free and out there somewhere, any one can and should find it hence everyone can do the research

Potential impact ?

This leads to the danger of  misconception about finding information and doing research. InfoPros verify and validate the sources, try to be as comprehensive and authoritative as possible; but with the convenience and explosion of internet and social media, no one seems to care so much any more.  Google is the fast food to internet search, social media just completes the ordering process.  How so?  You google the information, ask your social network if you want to know more, then it’s done !

Maybe I am biased given my profession, but saying information is free is like saying, your time is free cause it does take time to make information available and useful.   I do hope people value business research as much as medical research, science research or academic research, it is equally important if not more, after all, the decision you make is based on the information you get.

I like what my friend Naomi Dunford (@IttyBiz) said here “How stupid people get attention”, I may just be the down-to-earth stupid person trying to produce useful content :-)